Sykes Enterprises, Incorporated Hires 1,000 Veterans and Military Spouses Through White House's Joining Forces Program


TAMPA, Fla., May 8, 2013 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated (Nasdaq:SYKE) ("SYKES" or the "Company"), a global leader in providing comprehensive outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, has hired 1,000 veterans and military spouses in the past year through the White House's Joining Forces initiative. The employees are working in various capacities within the virtual contact center environment, from at-home customer care professionals to managers.  

"These employees bring so much to the table. They have quickly become valued members of our team," said Christopher M. Carrington , Executive Vice President of Global Delivery at SYKES. "Veterans are highly disciplined and responsible – traits developed through years of training and dedicated service to our country. This makes them well-suited for a variety of positions within a customer contact environment."

The White House established the Joining Forces program in 2011 to support veterans and military families. As part of this initiative, SYKES' at-home customer contact service line, SYKES Home powered by Alpine Access, pledged to hire 3,000 military veterans.

SYKES Home positions are ideally suited for military families. The jobs help veterans transition to civilian life by providing a professional work environment and steady income. For military spouses, work-from-home jobs offer the ability to work from any location as well as a flexible schedule to accommodate childcare needs or provide time to care for a disabled veteran.

"What truly makes this job incredible for military spouses is that it's portable. When their active duty spouse is transferred, they can keep their job," said Courtney Gieber , Military/Government Relations, who is also a military veteran. "Being able to work from home, unplug, and move across the country is priceless."

SYKES Home clients include companies in the telecommunications, technology, financial services and healthcare sectors. This service offers clients increased staffing flexibility and access to an expanded pool of skilled labor. SYKES is a leading innovator in the virtual call center space, developing a best-in-class platform for recruiting, training and managing at-home agents.

SYKES Home is growing and is currently hiring home-based customer care professionals across the country and in Canada. To learn more about these exciting opportunities, please visit our web site at

About Sykes Enterprises, Incorporated

SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information, please visit

CONTACT: SYKES Media Contact:
         Andrea B. Thomas, Director
         Corporate Communications
         Office:  +1 813 233 2132

         SYKES Investor Relations Contact:
         Subhaash Kumar, Global Vice President
         Finance and Investor Relations
         Office:  +1 813 233 7143
Source: Sykes Enterprises, Inc.