Sen. Mitch McConnell Visits SYKES' Perry County Facility


TAMPA, Fla., Aug 23, 2010 (BUSINESS WIRE) -- Sykes Enterprises, Incorporated (Nasdaq:SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing arena, today announced U.S. Sen. Mitch McConnell's plans to visit its Perry County, Ky. location on Tuesday, Aug. 24.

The Kentucky Republican will tour the customer care center as well as speak to local business leaders during an open house. McConnell, the longest-serving U.S. Senator in Kentucky's history, also serves as the Senate Republican Leader. Through his participation, McConnell demonstrates his support of SYKES' commitment to the people of Kentucky.

SYKES is hosting local business leaders during an open house to celebrate the company's involvement in fostering economic growth and offering high-quality service jobs in a Historically Underutilized Business Zone or HUB Zone. Through various community programs, SYKES has worked to develop the skills of local citizens to qualify for the customer service jobs it offers. SYKES also has grown its presence in Kentucky, currently employing more than 1,500 in the state at its contact centers in Perry County, Bardstown, Louisville and Morganfield.

"The outstanding performance of our Perry County location is evidence of SYKES' continued adaptation to challenging economic cycles," said Jim Hobby, SYKES' Executive Vice President of Global Operations. "With a labor pool filled with intelligent and hard-working people, we have been able to seamlessly incorporate new employees to accommodate client needs. We hope to continue this expansion and will be able to do so as the demand of outsourcing services remains strong."

About Sykes Enterprises, Incorporated

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, South Asia and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information, please visit

SOURCE: Sykes Enterprises, Incorporated

Sykes Enterprises, Incorporated
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