Sykes Enterprises, Incorporated Enters the Brazilian Market


TAMPA, Fla., Dec 3, 2008 (GlobeNewswire via COMTEX News Network) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (Nasdaq:SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, today announced it has expanded its operations with the opening of a new 250-seat center in Brazil. Brazil, the 10th largest economy in the world, is a compelling growth market with a nominal GDP of more than $1.3 trillion. It has a growing population base of approximately 200 million consumers with rising per capita income. SYKES is entering the Brazilian market with an existing consumer product/technology client that it currently supports worldwide.

"Our entrance into Brazil further expands our addressable market opportunity by initially helping our new and embedded U.S. and European clients leverage our global delivery footprint to service the local Brazilian market," said Chuck Sykes, President and Chief Executive Offer. "Given our strong balance sheet, this recent expansion into Brazil also highlights our ability to make on-going investments in new markets under current economic conditions, thereby further strengthening our existing client relationships."

About Sykes Enterprises, Incorporated

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific Rim) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information please visit

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SOURCE: Sykes Enterprises, Inc.

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