Corporate Profile

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.

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Board of Directors

James S. MacLeod was elected to the Board of Directors in May 2005 and is Chairman of the Compensation Committee and is a member of the Audit and Finance Committees. Mr. MacLeod has served in various positions at CoastalStates Bank in Hilton Head Island, South Carolina since February, 2004 and is currently its President. Mr. MacLeod also serves on the Board of Directors of CoastalStates Bank and has served as Chairman of the Board and Chief Executive Officer of CoastalSouth BancShares, its holding company, since 2011. From June 1982 to February 2004 he held various positions at Mortgage Guaranty Insurance Corp in Milwaukee, Wisconsin, the last 7 years serving as its Executive Vice President. Mr. MacLeod has a Bachelor of Science degree in Economics from the University of Tampa, a Master of Science in Real Estate and Urban Affairs from Georgia State University and a Masters in City Planning from the Georgia Institute of Technology. Mr. MacLeod is currently a Trustee and serves as the Chairman of the Governance and Valuation Committees of the Allianz Funds.

James S. MacLeod , , , Director and Board Chair

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Lt. Gen. Michael DeLong (Ret.) was elected to the Board of Directors in September of 2003 and is a member of the Nominating and Corporate Governance Committee and the Compensation Committee. From October 2003 to February 2008, Lt. Gen. DeLong served as Vice Chairman of Shaw Arabia Limited, President of Shaw CentCom Services, LLC, and Senior Vice President of the Shaw Group, Inc. From February 2008 through February 2013, Lt. Gen. DeLong served as Vice President of Boeing International Corporation. In March 2013 Lt. Gen. DeLong was name President, CEO and General Manager of Gulf to Gulf Contractors International and serves as the Boeing Consultant for the Middle East and Africa. From 1967 until his retirement in November 2003, Lt. Gen. DeLong led a distinguished military career, most recently serving as the Deputy Commander, United States Central Command at MacDill Air Force Base, Tampa, Florida. He holds a Master’s Degree in Industrial Management from Central Michigan University and an honorary Doctorate in Strategic Intelligence from the Joint Military Intelligence College. Lt. Gen. DeLong graduated from the Naval Academy as an Aero Engineer.

Lt. General Michael P. DeLong , , , (USMC Retired)Director

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William J. Meurer was elected to the Board of Directors in October 2000 and is Chairman of the Audit Committee and a member of the Finance Committee. Previously, Mr. Meurer was employed for 35 years with Arthur Andersen LLP where he served most recently as the Managing Partner for Arthur Andersen’s Central Florida operations. Since retiring from Arthur Andersen in 2000, Mr. Meurer has been a private investor and consultant. Mr. Meurer also serves on the Board of Trustees for Lifelink Foundation, Inc. and as a member of the Board of Directors of the Eagle Family of Funds and Walter Investment Management Corporation.

William J. Meurer , , , Director

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Charles (Chuck) Sykes was appointed President and Chief Executive Officer of Sykes Enterprises, Incorporated in August 2004.

Mr. Sykes joined the Company in 1986, working his way through the ranks, from various administrative roles while attending school, to a junior sales representative in the Telecommunications Division to various middle-management roles. This extensive career at SYKES has resulted in a comprehensive knowledge of the Company. His experience in operations, accounting, professional services, recruitment, and sales and marketing enable him to manage SYKES' client relations and the ongoing success of global operations. Mr. Sykes’ executive positions with the company since 1999 include Vice President of Sales, North America; Group Executive, Senior Vice President of Marketing and Global Alliances; and Senior Vice President of Global Operations. Mr. Sykes was appointed President and Chief Operating Officer in July 2003.

A native of Charlotte, North Carolina, Mr. Sykes majored in mechanical engineering at North Carolina State University. He is very involved in his community, serving on the board of the Greater Tampa Chamber of Commerce, Trustee of the University of Tampa, and Chairman of the Tampa Bay Partnership. Mr. Sykes is also a director of Feeding America of Tampa Bay, Inc. and Junior Achievement of Tampa Bay, and is a member of the Florida Council of 100. In 2010 Mr. Sykes was voted as Tampa Bay’s top business leader in the St. Petersburg Times Annual Leadership Survey of the Business Community.

Charles E. Sykes , , , President and Chief Executive Officer

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Paul L. Whiting was elected to the Board of Directors in December of 2003 and was elected Non-Executive Chairman in August, 2004. He is also a member of the Board’s Audit Committee. Since 1997 Mr. Whiting has been President of Seabreeze Holdings, Inc., a privately held investment company. From 1991 through 1996, Mr. Whiting held various positions within Spalding & Evenflo Companies, Inc., including Chief Executive Officer. Presently, Mr. Whiting sits on the boards of TECO Energy, Inc., Florida Investment Advisor’s, Inc., The Bank of Tampa and its holding company, The Tampa Bay Banking Co. Mr. Whiting also serves on the board of the Florida West Coast Public Broadcasting, Inc., as well as on the boards of various civic organizations, including, among others, the Academy Prep Center of Tampa, Inc., a full scholarship, private college preparatory middle school for low-income children, where he is the Board President.

Paul L. Whiting , , , Director

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William D. Muir, Jr. serves as the Chief Operating Officer of Jabil Circuit, Inc. (NYSE: JBL), where he has been employed since 1992. Mr. Muir joined Jabil as a Quality Engineer and has served in management positions including Senior Director of Operations for Florida, Michigan, Guadalajara, and Chihuahua; was promoted to Vice President, Operations-Americas in February 2001, was named Vice President, Global Business Units in November 2002, Senior Vice President, Regional President – Asia in September 2004 and Executive Vice President, Chief Executive Officer, EMS Division from September 2007 to April 2010 to March 2013, when he was appointed as Chief Operating Officer. He holds a Bachelor’s degree in Industrial Engineering and an MBA, both from the University of Florida.


Mr. Muir brings to our Board global business and operations management experience as chief operating officer of Jabil Circuit.

William D. Muir, Jr. , , , Director

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Lorraine Leigh Lutton serves as the President of St. Joseph’s Hospital, a 529 bed tertiary acute care facility in Tampa Florida and member of the BayCare Health System, as well as the Hillsborough County Market Leader for BayCare Health System, where her responsibilities include representing BayCare to the community, serving as the local liaison to the BayCare Governing Board and coordinating all of BayCare’s acute care facilities in Hillsborough County, including St. Joseph’s Hospital, St. Joseph’s Hospital-North, St. Joseph’s Children’s Hospital-South and South Florida Baptist Hospital in Plant City, totalling over 1,000 beds. Ms. Lutton has been employed by St. Joseph’s in a variety of roles since 1992, serving most recently as Chief Operating Officer from 2004 to 2013, when she was named as President. Ms. Lutton received her bachelor’s degree from the University of North Carolina at Chapel Hill, and her master’s degree in business administration from the Anderson Graduate School of Management at UCLA. Ms. Lutton is a Fellow of the American College of Healthcare Executives


Ms. Lutton brings to our Board substantial business experience in the healthcare arena, as well as communication, planning, organizational and management skills.

Lorraine Leigh Lutton , , , Director

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Vanessa C.L. Chang was elected to the Board of Directors in 2016 and is a member of the Audit Committee. Ms. Chang has been a director of EL & EL Investments, a private real estate investment business, since 1999. She served as chief executive officer and president of, an online dispute resolution service from 2000 to 2002, was senior vice president of Secured Capital Corporation, a real estate investment bank in 1998, and from 1986 until 1997 she was a partner in the accounting firm KPMG Peat Marwick LLP. Ms. Chang serves as a director of Edison International and its wholly-owned subsidiary, Southern California Edison Company, a director of Transocean Ltd., and a director or trustee of sixteen funds advised by the Capital Group’s subsidiaries in the American Funds and Capital Group Private Client Services families. She is a graduate of the University of British Columbia and a Certified Public Accountant (inactive).

Vanessa C.L. Chang , , , Director

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Carlos E. Evans has been nominated for election as a director at the Annual Meeting. Mr. Evans retired from Wells Fargo Bank in May 2014, where he served as executive vice president and group head of the eastern division of Wells Fargo commercial banking. Mr. Evans was also responsible for the bank’s government and institutional banking group and he served on Wells Fargo’s management committee. Mr. Evans joined First Union National Bank in 2000 as the wholesale banking executive for the commercial segment prior to its merger with Wachovia Corporation in 2001. From 2006 until Wachovia’s merger with Wells Fargo in 2009, Mr. Evans was the wholesale banking executive and an executive vice president for the Wachovia general banking group, overseeing the commercial, business and community banking segments, the dealer financial services business and the government, tax exempt and not-for-profit healthcare groups. Before joining First Union, Mr. Evans served in a variety of roles at Bank of America and its predecessors including NationsBank, North Carolina National Bank and Bankers Trust of South Carolina, which he joined in 1973. Mr. Evans received his B.A. in economics from Newberry College. He is also a graduate of the Commercial Lending School in Oklahoma and the Colgate Darden Commercial Lending School at the University of Virginia. Mr. Evans is chairman emeritus of the board of the Spoleto Festival USA and chairman of the board of the Medical University of South Carolina Foundation. He is also on the boards of Queens University of Charlotte and three private companies, National Coatings and Supplies Inc., American Welding & Gas Inc. and Johnson Management.

Carlos E. Evans , , , Nominee for Director

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Charles (Chuck) Sykes was appointed President and Chief Executive Office of Sykes Enterprises, Incorporated in August 2004. Prior to his appointment, Mr. Sykes served as Chief Operating Office since July 2003 and President since May 2004. During the ten years of his leadership, Sykes Enterprises, Incorporated has tripled in size both in market value and revenues propelling the Company to a standing as one of top-five publicly-traded global players in the industry.

Mr. Sykes joined the company in 1986, working his way through the ranks, from various administrative roles attending school, to a junior sales representative in the Telecommunications Division to various middle-management roles and later serving as General Manager of the Americas. This has led to an extensive career at SYKES, resulting in comprehensive knowledge of the Company. His experience in operations, accounting, professional services, recruitment, and sales and marketing enable him to manage SYKES’ client relations and the ongoing success of global operations.

A native of Charlotte, North Carolina, Mr. Sykes majored in mechanical engineering at North Carolina State University. He is very involved in his community, serving the University of Tampa as a member of their Board of Trustees and Administrative Affairs Sub-committee. He supports Feeding America of Tampa Bay, the country’s largest charitable hunger-relief organization, as a board member.

In 2010, Mr. Sykes served as Chair of The Greater Tampa Chamber of Commerce. He continued his service through 2011. In 2012, he served as Chair for The American Heart Association’s Heart Ball and on the Executive Committee of the Republican National Committee. In 2013, Mr. Sykes served as Chair of The Tampa Bay Partnership.

Mr. Sykes currently serves on the boards of the Tampa Bay Partnership, the Greater Tampa Chamber of Commerce, Junior Achievement of West Central Florida, the American Heart Association, the Straz Center for Performing Arts and Feeding America of Tampa Bay.

Mr. Sykes is a member of the Hillsborough County Economic Development Committee and serves as Chair of the Baseball Caucus. In 2011, Mr. Sykes was voted as Tampa Bay’s top business leader in the St. Petersburg Times Annual Leadership Survey of the Business Community.

Mr. Sykes leads efforts and actively supports the Heroes Luncheon, Gasparilla Music Festival, The Boy Scouts, Young Life, Tampa Downtown Partnership and Tampa Bay Wave.

Charles E. Sykes , , , President & CEO

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Drew Blanchard was appointed Executive Vice President, Financial Services, Healthcare and Insurance at Sykes Enterprises, Incorporated in November 2014. In this role, Mr. Blanchard is responsible for developing and executing the overall sales and client account management strategies for the financial services, healthcare, and products verticals. He is also focused on building and enhancing all aspects of the roles and responsibilities within and across each of these verticals.
Before joining SYKES, Mr. Blanchard’s career spanned three decades at Accenture, formerly Andersen Consulting, working across the organization in various leadership roles. Early in his career, he focused on large-scale transformation and later became Managing Director of North American Outsourcing Services. Mr. Blanchard was a founding partner of Accenture’s Outsourcing practice, launching at $50 million in revenues in its first year of operations and developing the business to roughly $12 billion during his tenure. Mr. Blanchard subsequently became Managing Director of a new division which focused on the global customer contact management industry, providing transformational consulting services to various Fortune 500 clients. He later headed North America Sales and Operations, where he served all vertical markets, including clients within the financial services and healthcare verticals. Beginning in 2013, Mr. Blanchard served as a partner at Avasant, a globally top-ranked third-party advisory and consulting firm, working as the lead on client transformation within the healthcare industry.

Mr. Blanchard graduated from California State University with a Bachelor of Science degree in Business Management and Systems Operations. He enjoys playing sports and is an avid reader, with a particular appreciation for historical fiction. He has a passion for living life to its fullest and inspiring others to do the same. His intended outcome is to live every day worthy of his life and to contribute to making a material difference in our clients’, team members’ and shareholders’ lives.

Drew Blanchard , , , Executive Vice President, Financial Services, Healthcare and Insurance

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John Chapman is Chief Financial Officer and Executive Vice President of Sykes Enterprises, Incorporated and oversees the company’s worldwide finance organization, investor relations, corporate planning and control, tax, corporate treasury, corporate real estate, facilities, and corporate citizenship. He has been with the company for a total of 12 years, joining SYKES as the Vice President of EMEA Finance in September 2002, managing all accounting for Europe, the Middle East, and Africa. After a strategic review in EMEA in September 2011, Mr. Chapman became the Senior Vice President of Operations and EMEA Finance, adding business operational management to his finance responsibilities.

Before he started at SYKES, Mr. Chapman worked for seven years as a financial controller for Raytheon UK, a global aviation, aerospace, and cybersecurity Company specializing in defense and civil government. Mr. Chapman graduated with honors from the University of Dundee in the United Kingdom with a Bachelor of Science Degree in Accounting and Computer Science. Mr. Chapman is a Chartered Certified Accountant.

John Chapman , , , Executive VP and CFO

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Jim Farnsworth joined Sykes Enterprises, Incorporated in 2016 as Executive Vice President and General Manager. In this role his scope includes leadership of our Work At Home business group, internal shared services and a portfolio of industry solutions. Mr. Farnsworth has a demonstrated history of innovation, service and leadership for large-scale businesses and their customers over the past 20+ years. Mr. Farnsworth has successful experience leading outsourced and contracting arrangements with clients ranging from small businesses to Fortune 2000® companies around the world and has developed complex customer solutions for some of the world’s leading brands.

Jim Farnsworth , , , Executive Vice President and General Manager

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James (Jim) T. Holder joined Sykes Enterprises, Incorporated in December 2000 as General Counsel and in January 2001 was also named Corporate Secretary. In his role as General Counsel and Corporate Secretary, Mr. Holder is responsible for world-wide corporate legal matters including corporate organization, litigation, regulatory compliance, contracts, conducting the annual shareholder meetings and Board of Director representation. Mr. Holder oversees the Company’s team of attorneys responsible for all aspects of SYKES’ legal affairs around the world.

Before he became general counsel for SYKES, Mr. Holder wore several hats for Checkers Drive-In Restaurants, Inc. Between 1993 and 2000, he served in various capacities at Checkers Drive-In Restaurants, Inc., including Corporate Secretary, Chief Financial Officer, Senior Vice President and General Counsel and finally as Special Counsel. Checkers Drive-In Restaurants, Inc. is a publicly held operator and franchisor of fast food restaurants. Prior to his work with Checkers, Mr. Holder served as General Counsel for Health Care Products group of companies, a privately held consortium of companies involved in the sales and marketing of various health care products as well as real estate investments. Mr. Holder was also previously in the private practice of law through his tenure with Shumaker, Loop & Kendrick and PricewaterhouseCoopers, both of which remain headquartered in Tampa, Florida.

A native of Florida, Mr. Holder received his Bachelors of Arts in Accounting from the University of South Florida in 1980, and his Juris Doctor from the University of Georgia in 1983. Mr. Holder received his Certified Public Accounting certification in Florida in 1985. During his career, Mr. Holder has been a member of the American Bar Association, The Florida Bar Association, The Georgia Bar Association, The Hillsborough County Bar Association, and The American Association of Certified Public Accountants. Mr. Holder is licensed to practice law in the Courts of the State of Florida and Georgia, as well as the United States Tax Court. Mr. Holder has served as an adjunct professor of Business Law at the University of South Florida and has taught private CPA review courses throughout the country.

James T. Holder , , , Executive VP, General Counsel and Corporate Secretary

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Jenna Nelson has been with Sykes Enterprises, Incorporated in Tampa, Florida, since August, 1993. In her current role as Executive Vice President of Human Resources, Ms. Nelson is responsible for developing relevant people strategies and policies to successfully support the company’s worldwide operations. In this role, she leads a highly skilled global team of human resource professionals who are responsible for ensuring the Company’s critical HR programs empower more than 50,000 employees to learn, grow and effectively support over 250 multinational clients. Ms. Nelson plays a vital role championing culture advancements on one of the Company’s most important global working groups: the People Excellence Council. She works directly with the Executive Compensation Committee and the Nominating and Corporate Governance Committee of the Board of Directors.

Prior to joining SYKES, Ms. Nelson spent several years in Europe working for two major international providers of government communications software and services. In both positions, she was responsible for overseeing all human resource activities for third country nationals, local nationals and Americans working abroad. Ms. Nelson serves as the Board Chair for Feeding Tampa Bay; a member of the country’s largest charitable hunger-relief organization.

Ms. Nelson’s passion is people, so working for SYKES in her role serving people provides her with enormous gratification and pride. That passion carries through to her personal life as well. She thoroughly enjoys spending her free time outdoors with family, friends and loved ones on, by or in the beautiful gulf and bay waters off of Tampa Bay.

Jenna R. Nelson , , , Executive VP, Human Resources

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David (Dave) L. Pearson is Executive Vice President and Chief Information Officer of SYKES Enterprises, Incorporated. In his role as Executive Vice President and CIO, Mr. Pearson defines the company’s technology vision and oversees all IT operations, security and information systems.

Mr. Pearson joined SYKES as Vice President of Engineering in 1997, directing research and development of cutting-edge customer service, web-based support and technical support systems. In 2000, he became the Vice President of Technology Systems Management. In this role, he managed Global Information Systems and IT Operations for Europe, the Middle East, Africa and the Asia-Pacific region. Dave was responsible for IT planning and standards, data centers, information systems, security and SYKES Network Operations Centers.

Prior to his career with SYKES, Mr. Pearson held engineering and senior management positions with Compaq Computer Corporation and Texas Instruments, Inc. Mr. Pearson received his Bachelor’s Degree in Electrical Engineering from Purdue University. Mr. Pearson sits on the Governing Body for Evanta, an organization committed to fostering collaboration and the exchange of best practices between Information Technology & Security, Human Resources and Finance leaders. Evanta’s governing body members represent the largest organizations in the region and create an influential community of CIOs, CISOs and Chief Data Officers.

David L. Pearson , , , Executive VP and Chief Information Officer

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Lance Zingale has been an integral part of Sykes Enterprises, Incorporated’s executive team for over a decade having joined the Company in January 2006 as Executive Vice President, Global Sales and Client Management. In his current role as Executive Vice President and General Manager of the Company, Mr. Zingale oversees SYKES’ Communications, Technology and International business, which includes management of the company’s largest clients, their US operations, and all EMEA operations.

A native of Westfield, New Jersey, Mr. Zingale received his Master of Business Administration with specialization in marketing from Lehigh University and a Bachelor of Arts degree in economics from Allegheny College. He began his career with AT&T, where he worked for nearly 20 years. During his tenure with the international telecommunications firm, he rose through the ranks within the sales, marketing, and operations departments. At AT&T, Mr. Zingale held management positions in marketing, operations, and customer care. Prior to joining SYKES, he served as Executive Vice President and Chief Operating Officer for a call center management company headquartered in Colorado.

Deeply committed to giving back to his community, Mr. Zingale served as a member of the Board of the National Industries for the Blind, a non-profit based in Washington, D.C for almost ten years. This organization focuses on working with the blind to create opportunities for economic and personal independence. In 2011, he was Event Chair of the 22nd Annual Tampa Signature Chef’s Event benefitting the March of Dimes, a non-profit organization that funds research to end premature births and birth defects. Since 2010, Mr. Zingale has served as Executive Sponsor of SYKES’s United States Team in the American Heart Association’s Heart Walk campaign, which funds research to end heart disease and strokes. He is an ongoing member of American Heart Association’s Heart Walk cabinet. Mr. Zingale also serves as Chair of the Board of Trustees of the Academy of the Holy Names, an elementary and college preparatory high school located in Tampa, Florida.

Lawrence (Lance) Zingale , , , Executive VP and GM

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SEC Filings

Date Filing Type Filing Description Download / View
November 15, 1999 10-Q Quarterly Report
October 4, 1999 S-8 Securities Registration: Employee Benefit Plan
August 13, 1999 10-Q Quarterly Report
May 24, 1999 424B3 Prospectus filed pursuant to Rule 424(b)(3)